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Wildflower is new: Chapter 2 of the Forest Collection
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FAQs
FAQs
Popular Questions
Do you ship nationwide?
How far in advance should I book?
I lost my return label or return box. What do I do?
What if something gets stained?
What sizes are available?
Ordering & Planning
Are linens pressed or steamed before shipping?
Can I preview linens in person or order swatches?
Do you have swatch books?
How do I officially reserve my order?
How does the rental timeline work?
Is my order guaranteed without a deposit?
Is there a minimum order quantity?
What if my event date changes?
When will my linens arrive?
Pricing & Fees
Are cleaning fees included?
Are there replacement or damage fees?
Are there rush fees?
Do last-minute orders require full payment upfront?
Is shipping included in the rental cost?
What happens if my remaining balance isn't paid on time?
When is my final balance due?
Shipping & Delivery
Can I ship to a venue instead of my home or office?
Can I update my shipping address after ordering?
Do you ship internationally?
How long does shipping take?
What if my shipment is delayed or lost?
Rental Questions
Can I extend my one-time rental?
Can I purchase my one-time rental?
How do I cancel my one-time rental order?
How do I make changes to my one-time rental?
What happens if I return my rental late?
What is the rental period length?
What is your cancellation policy?
Custom Questions
Are design fees refundable?
Can I customize the size of the linens?
Can I match a specific color, pattern, or event theme?
Can I reorder the same custom design in the future?
Can I see proofs or samples before production?
Can custom linens be used for branding or logos?
Can you create a custom pattern just for my event?
How far in advance should I book a custom order?
How many rounds of revisions are included?
Is there a minimum order for custom linens?
What happens if my event date changes after a custom order is placed?
What is the turnaround time for custom orders?
What payment is required to begin a custom design?
Event-Day Support
Do you offer on-site event support?
What if, in the rare occasion, I’m missing items from my order or receive the wrong linens?
Returns
Can I extend my rental period?
Can I ship my returns back with another mail carrier?
Do I need to wash the linens before returning them?
How do I return my rental items?
How do I schedule a return pickup?
Is return shipping included?
My rental period ends on a Sunday or a holiday. When should I return my rental?
What condition must linens be in when returned?
What happens if I return my items late?
What happens if items are returned damp or damaged?
What if I miss my return date?
What if my return package is lost?
Repairs & Damages
How are damages assessed?
What happens if I lose or damage a rental item?
What if something gets stained?
Who is responsible for lost or damaged rental items?
Designs & Usage
Are Lola Valentina designs protected intellectual property?
Can I request a specific pattern or design?
How many times can I use licensed patterns from Lola Valentina?
Who owns the designs and patterns?
