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Terms and Conditions

1. Agreement to Terms

By placing an order, the Customer acknowledges and agrees to be bound by the terms and conditions set forth herein.

2. Payment Policy

2.1 Rental

A non-refundable initial payment of 50% of the total contract amount is required to confirm an order. The remaining balance is due 15 business days prior to the shipment date. Additional payment processing fees may apply.

2.2 General Cancellation & Refund Policy

To ensure the availability of all services and products, a 50% deposit is required to confirm an order.

2.2.1 Deposit Details
  • Amount: 50% of the total order value
  • Purpose: Confirms and secures the order. Orders are not guaranteed without this deposit.
  • Production Commencement: Orders are not put into production until full payment is received. Full payment is due no later than 15 business days before the ship date. Failure to remit full payment by the due date will result in automatic order cancellation. Orders placed less than 15 business days prior to the ship date require payment in full for confirmation.
2.3 Custom Orders
  • 50% non-refundable of the total order value to start the design process.
  • Full non-refundable payment due 30 days before shipping.
2.4 Rental Refund Policy
  • Deposits: Non-refundable if canceled within 60 business days of the scheduled ship date.
  • Remaining Balance: Refundable according to the specified schedule and subject to the conditions outlined herein.
2.5 Design Fees and Custom Projects

Design fees and custom projects are non-refundable under any circumstances.

2.6 Order Cancellations

Orders may be canceled 120+ days prior to the ship date.

2.6.1 Cancellation Schedule (Based on Order Ship Date)
  • 120+ Days: 75% refund
  • 45–119 Days: 0% refund / 75% credit to account
  • 30 Days or Less: 0% refund / no credit

Note: Refunds are issued via check and may take up to 20 business days to process.

2.7 Credit Expiration
  • Validity: Credits are valid for 12 months from the date of issuance.
  • After Expiration: Unused credits shall be forfeited.
2.8 Partial Order Cancellations

No refund shall be issued for items that have been processed or shipped.

2.9 Good Faith Cancellation Policy

LV Designs LLC is committed to working with clients in good faith to accommodate unforeseen circumstances. Any requests for accommodations will be reviewed on a case-by-case basis.

3. Rental Property Care and Return

3.1 Rental Property Care

The Customer shall exercise due care in handling all rental products provided by LV Designs LLC, including but not limited to tablecloths, napkins, placemat chargers, runners, and pattern files.

All rented items must be returned to LV Designs LLC by the second business day following the event, unless otherwise specified in a written agreement. All items must be 100% dried before placing them in the return package.

Failure to comply with this return schedule shall result in extended rental fees. The Customer assumes full responsibility for any loss, damage, or misuse of the rental property and agrees to compensate LV Designs LLC for the full replacement cost of any such loss, damage, or misuse.

3.2 Return Procedures

The Customer is solely responsible for properly repacking all linens and placemat chargers into clean, dry boxes, free of food and residue.

3.3 Return Policy and Charges

Failure to return the rental property by the second business day following the event, or the return of the rental property in a damaged condition, shall result in the imposition of replacement costs as specified in the LV Designs LLC Rental Agreement, in addition to any applicable extended rental fees.

Such charges shall be added to the initial rental fees, and the Customer hereby authorizes LV Designs LLC to charge the Customer's credit card for all incurred losses and damages.

3.4 Inspection and Ownership of Damaged Items

All rental items shall be counted and inspected by LV Designs LLC upon return, and such count shall be deemed final and conclusive.

Title to damaged linen shall remain vested in LV Designs LLC, and payment of replacement charges shall not constitute a purchase of the damaged rental property by the Customer.

LV Designs LLC shall not be responsible for any items not belonging to the company that are returned with the Customer's order.

3.5 Partial Returns and Credits

Orders returned with any items in a partially unclean state shall not be eligible for any credit and shall be subject to full rental charges.

3.6 Ordering Errors

The Customer shall be liable for all costs resulting from ordering errors, including but not limited to incorrect dates, address, colors/patterns, quantities, sizes, or duplicate orders.

3.7 Rental Order Modifications and Additions
  • Modifications to orders may be made prior to 12:00 noon CST on the 10th business day preceding the ship date.
  • Reductions to orders shall not be permitted after such time.
  • Additions to orders after the deadline date shall be treated as add-ons to the original order and may result in separate shipment or delivery, with additional charges for expedited shipping as necessary.

Custom Orders:

  • Modifications to custom orders may be made prior to 12:00 noon CST on the 20th business day preceding the ship date.
  • Reductions to custom orders shall not be permitted after such time.
  • Additions to custom orders after the deadline date shall be treated as add-ons to the original order and may result in separate shipment or delivery, with additional charges for expedited shipping as necessary.

4. Limitation of Liability

LV Designs LLC expressly disclaims all express or implied warranties regarding the condition, quality, durability, or suitability of the rental property.

Under no circumstances shall LV Designs LLC be liable for any loss or damage arising from or related to the rental property, its service, inadequacies, or defects. The liability of LV Designs LLC shall be strictly limited to the total rental cost.

5. Governing Law and Indemnification

This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois. Any legal action or proceeding arising under or related to this Agreement shall be brought exclusively in the County of Cook, State of Illinois.

The Customer agrees to indemnify, defend, and hold harmless LV Designs LLC, its officers, directors, employees, and agents from and against any and all claims, actions, damages, liabilities, costs, and expenses, including reasonable attorneys' fees and court costs, arising from or related to the Customer's use and possession of LV Designs LLC's rental property or services.

6. Force Majeure

LV Designs LLC shall not be liable for any delay or non-performance caused by Force Majeure events, which are defined as circumstances beyond its reasonable control.

7. Pattern License Grant

LV Designs LLC hereby grants to the Customer a non-exclusive, non-transferable license to use, reproduce, and distribute the patterns described in the invoice.

8. Ownership and Intellectual Property

LV Designs LLC asserts and retains all right, title, and interest in and to all designs created by its designers.

9. Restrictions on Use of Licensed Patterns

The Customer shall not use the licensed patterns for any purpose other than as expressly permitted under this Agreement.